Background

Mews House is the first Concept House in Switzerland, combining retail, a restaurant, a bar, five meeting rooms, and three hotel suites under one roof.

From the outset, the property aimed to establish a connected, future-proof system landscape to support multiple outlets operating simultaneously. Reliable data flows were critical to ensure smooth daily operations and accurate financial reporting from day one.

Here's what they have to say about the partnership:

As a new property with multiple outlets, having properly connected systems from day one was essential. Omniboost made the onboarding straightforward and provided responsive support whenever we needed it. This gave us confidence that our financial and operational data flows accurately, ensuring reliable operations from the very start of our opening.

Lukas Hasler
Management, Mews House

The Challenge

As a new concept property with multiple outlets under one roof, Mews House faced several operational challenges:

  • Risk of disconnected systems creating complexity and errors
  • Need for reliable financial and operational data from day one
  • Multi-outlet coordination requiring precise and consistent reporting

For a newly opened property, any inefficiency or error in data flows could have a disproportionate impact on operations, financial accuracy, and guest experience.

The Solution

By partnering with Omniboost, Mews House implemented an automated integration connecting its POS and PMS systems from the very start.

1. Seamless POS to PMS Integration

Omniboost connects Lightspeed K with Mews.

  • Smooth and reliable data flows across all outlets
  • Accurate financial postings and operational data
  • Eliminates manual intervention and reconciliation

This created a standardized process across the entire Fellpack operation.

2. Structured and Straightforward Onboarding

The Omniboost onboarding process was clear and organized, even during the hectic opening phase.

  • Easy-to-follow configuration steps
  • Quick setup without operational disruptions
  • Confidence in correct data flow from the first day

3. Reliable Ongoing Support

Omniboost provides responsive guidance and support, ensuring continued reliability.

  • Immediate assistance if issues arise
  • Maintains financial and operational stability
  • Supports long-term confidence in system operations

The Result

Today, Mews House operates on a solid, future-proof digital foundation:

  • Connected POS and PMS systems across all outlets
  • Reliable financial and operational data flows
  • Confidence and stability from day one of operations
  • Scalable setup ready for growth and future changes

With a fully integrated system in place, the team can focus on delivering exceptional guest experiences while knowing their data is accurate and dependable.