Integration Specialist

Your Role

In this role, you'll deliver warm, solution-focused support while helping clients integrate essential systems like Property Management Systems (PMS), Point of Sale (POS) platforms, and accounting software. Your goal? To ensure every interaction is smooth, supportive, and leaves a lasting impression. 

If you find joy in solving problems, love making complex systems feel simple, and believe in going above and beyond for others—this is the role for you. 

Key Responsibilities

• Facilitate seamless integrations between PMS, POS, and accounting software, ensuring that each customer is set up for success from day one. 
• Assist in troubleshooting integration challenges, leveraging your expertise to find creative, effective solutions that keep clients satisfied and operations running smoothly. 
• Act as a customer advocate, ensuring their concerns and needs are communicated clearly and addressed promptly within the team. 
• Collaborate closely with sales and product teams to ensure that customer feedback and integration insights are used to drive improvements in our products and services. 
• Solve technical issues in collaboration with our technical team, always going above and beyond to ensure customer satisfaction. 
• Actively contribute to improving customer support processes and finding ways to delight customers at every opportunity. 
• Document solutions and share knowledge within the team to improve efficiency and service quality. 

Key Requirements

• You have a strong passion for working in the hospitality and/or service industry and take pride in providing exceptional service. 
• You have the desire to deliver above-and-beyond support and happiness to our customers. 
• Experience in the hospitality and/or service industry – you understand the industry and are passionate about making it better.
  • Accounting knowledge is a big plus. 
• You have proper communication skills in English, and being fluent in German is a bonus. 
• You are independent, proactive, and focused on meeting customer needs.
• Having a bachelor's degree is not our biggest differentiator. It’s your resume and passion that we’re really interested in. 

Bonus skills
You share our Core Values, which we embody into our everyday DNA:

• Extreme Ownership - Taking full responsibility for outcomes, regardless of the situation. It’s about leading by example and owning both successes and failures.
• Willingness to Serve (Unreasonable Hospitality) - A mindset of selflessness, always looking to serve others and provide value without expecting something in return. Unreasonable Hospitality takes this further by offering exceptional service or care that exceeds expectations. 
• A relentless Growth Mindset - Embrace failure as part of the learning process and always look for ways to enhance skills and knowledge. 
• Playing Offense, not Defense - Taking initiative and proactively driving forward rather than reacting to challenges or problems as they arise.
• Staying confidently Humble, never arrogant - Maintaining self-assurance while also recognizing that there is always more to learn. It’s about balancing confidence in your abilities with the understanding that you are always a student in life.

What we offer

We are as committed to you as you are to us. This is what we have to offer:

• A dynamic, innovative work environment with a talented and passionate team.
• Opportunities for both personal and professional growth.
• The chance to make a tangible impact in the hospitality industry.
• A competitive salary package that recognizes your expertise and contributions.
• Company-provided tech tools, ensuring you're equipped with the best resources.
• Unlimited vacation days to support work-life balance and personal well-being.
• Flexibility to work from our offices worldwide, or explore remote options.

Join Us and Revolutionize Hospitality Tech

If you're ready to propel your career with a dynamic and forward-thinking company that's redefining hospitality tech, Omniboost is the place for you. Joining our team means becoming a vital contributor to global tech innovation in hospitality.

Apply Now and Elevate Your Future with Omniboost!
Please send us an e-mail with your resume and motivation to jobs@omniboost.io